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Privacy Policy

Last updated: 30 December 2025

Arvo ("we", "us", "our") is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit or make a purchase from our online store.

This Privacy Policy is designed to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Australian Privacy Act 1988, and other applicable data protection laws.

 

1. Who We Are

Business name: Arvo
Headquarters: Australia
Email: contact@arvovault.com

Arvo operates an online store selling men’s clothing and accessories worldwide via a dropshipping model. Our store is built on the Wix platform.

 

2. Personal Data We Collect

We may collect the following categories of personal data:

 

a) Information You Provide to Us

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment-related details (processed securely by third-party payment providers)

  • Order history and customer support communications

 

b) Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address

  • Device type, browser type, and operating system

  • Pages visited, time spent on pages, and referral URLs

  • Cookie and tracking data

 

c) Payment Information

We do not store or process full payment card details. Payments are processed securely through PayPal and credit card payment providers integrated with Wix.

 

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfill orders, including shipping and delivery

  • To communicate with you about orders, updates, or inquiries

  • To provide customer support

  • To process payments and prevent fraud

  • To improve our website, services, and user experience

  • To comply with legal and regulatory obligations

 

Legal Bases for Processing (GDPR)

We process personal data under one or more of the following legal bases:

  • Performance of a contract (order fulfillment)

  • Compliance with legal obligations

  • Legitimate interests (website security, service improvement)

  • Your consent (cookies and marketing communications, where applicable)

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core website functionality

  • Analyze website traffic and performance

  • Remember user preferences

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Wix may also place cookies as part of its platform services. For more information, please review Wix’s cookie and privacy policies.

 

5. Third-Party Service Providers

We may share your personal data with trusted third parties only where necessary to operate our business, including:

  • E-commerce platform: Wix (website hosting, checkout, analytics)

  • Payment processors: PayPal and credit card payment providers

  • Shipping and dropshipping suppliers: For order fulfillment and delivery

  • IT and analytics providers: Website performance and security

These third parties are authorized to process personal data only as necessary to provide their services and are contractually obligated to protect your information.

 

6. International Data Transfers

As we sell to customers worldwide and use global service providers, your personal data may be transferred to and processed in countries outside your country of residence, including countries outside the European Economic Area (EEA).

Where required by GDPR, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission

  • Other lawful data transfer mechanisms

 

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, and tax obligations

  • Resolve disputes and enforce agreements

When personal data is no longer required, it is securely deleted or anonymized.

 

8. Your Rights Under GDPR

If you are located in the European Union or European Economic Area, you have the following rights:

  • Right of access – request a copy of your personal data

  • Right to rectification – request correction of inaccurate data

  • Right to erasure – request deletion of your personal data

  • Right to restrict processing – request limited use of your data

  • Right to data portability – receive your data in a portable format

  • Right to object – object to processing based on legitimate interests

  • Right to withdraw consent – where processing is based on consent

To exercise any of these rights, please contact us at contact@arvovault.com.

 

9. Security of Your Information

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

 

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

 

11. Complaints and Supervisory Authorities

If you believe that we have infringed your data protection rights, you have the right to lodge a complaint with a supervisory authority.

For EU residents, this is the data protection authority in your country of residence.
For Australian residents, complaints may be lodged with the Office of the Australian Information Commissioner (OAIC).

We encourage you to contact us first so we can address your concerns.12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.

 

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: contact@arvovault.com

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