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Last updated: 30 December 2025

This Shipping Policy applies to all orders placed with Arvo. By placing an order through our website, you agree to the terms outlined below. This policy should be read together with our Terms & Conditions and Refunds & Returns Policy.

 

1. Shipping Overview

Arvo sells men’s clothing and accessories worldwide using a dropshipping model. This means products are shipped directly from our third-party suppliers to customers.

As a result:

• Orders may be shipped in separate packages

• Items may arrive at different times

• Shipping times may vary depending on supplier location and destination

 

2. Processing Time

Order processing times are typically 1–3 business days after payment confirmation.

Processing times do not include weekends or public holidays and may be extended during peak periods, promotions, or due to supplier delays.

 

3. Estimated Shipping Times

Estimated delivery times vary by location:

• Australia: 7–15 business days

• United States & Canada: 7–20 business days

• Europe: 7–20 business days

• Rest of the world: 10–30 business days

These timeframes are estimates only and are not guaranteed.

 

4. Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

 

5. Tracking Information

Where available, tracking details will be provided via email once your order has been shipped.

Please allow several days for tracking information to update after dispatch.

 

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

• These charges are the responsibility of the customer

• Arvo has no control over these charges and cannot estimate their amount

Refusal to pay customs fees may result in the order being returned or destroyed. In such cases, refunds will not be issued.

 

7. Incorrect Address

Customers are responsible for ensuring that shipping information is accurate at checkout.

Arvo is not responsible for:

• Orders delivered to incorrect or incomplete addresses provided by the customer

• Lost packages due to address errors

If an order is returned to the supplier due to an incorrect address, reshipping fees may apply.

 

8. Delays and Lost Packages

Shipping delays may occur due to:

• Customs clearance

• Carrier delays

• Supplier issues

• Events beyond our reasonable control

Delays do not qualify for refunds.

If your order appears lost in transit, please contact us at contact@arvovault.com so we can investigate with the carrier or supplier.

 

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the packaging and items so we can assist you in accordance with our Refunds & Returns Policy.

 

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email: contact@arvovault.com